October 12, 2023 - 3:28 pm

Dutch online gaming providers must intervene faster with problem players

The Dutch gaming regulator's report on the duty of care concluded that faster and better action is needed. Among other things, the regulator wants all online casinos to introduce real-time monitors. To that end, it will recommend that the minister amend regulations.

More than a year after it launched an investigation into the implementation of its duty of care, the Gambling Authority (Kansspelautoriteit (Ksa) has announced the results.

Why investigate?

The Dutch online gambling market will open on Oct. 1, 2021.  New rules were added at the time, in addition to existing rules regarding games of chance. Licensees for high-risk gambling games (online gambling games, slot machines in gaming casinos and gambling halls) have been widely used since then.

They have a Legal Duty of Care, this means they must avoid gambling addiction as much as possible. Prevent, limit and combat excessive gambling. Record, monitor and analyze the gaming behavior of all players, Intervene when a player does not seem to be following their gaming behavior (anymore) or
Have money on hand or may be addicted to gambling.

In June 2022, the Kansspelautoriteit (hereinafter: Ksa) launched a survey on the interpretation of the duty of care to understand how online gaming providers handle and implement the current duty of care in practice. This is being done to better understand it.

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